Refund Policy
We want you to feel confident booking a consultation with Smart Savings Solution LLC. This policy explains when a refund is available for our paid consulting services.
1. Basic Consultation
If you cancel your 60-minute Basic Consultation at least 24 hours before the scheduled time, you're entitled to a full refund. Cancellations made less than 24 hours in advance, or missed appointments, are non-refundable, since the time slot was reserved on your behalf.
2. Standard & Premium Plans
Monthly plans may be canceled at any time, effective at the end of the current billing period. We do not provide partial refunds for the unused portion of a billing period already in progress, but no further charges will be made once a cancellation is confirmed.
3. Work already performed
Fees covering work already delivered — such as a completed policy review, a submitted risk report, or claims assistance already provided — are non-refundable, even if you cancel a broader engagement afterward.
4. How to request a refund
- Email support@smartsavingssolution.net with your name, the service booked, and the reason for your request
- Include the date of your consultation or the billing period in question
- We will confirm receipt within one business day
5. Processing time
Approved refunds are processed within 7–10 business days to the original method of payment. Timing beyond that point depends on your bank or card issuer.
6. Changes to this policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.
7. Contact us
Questions about a refund can be sent to support@smartsavingssolution.net or by phone at +1 (888) 581-9271.